- How to place an order?
You can browse our website, add your favorite suitcases to your cart, and then follow the prompts to complete the checkout process. We accept various payment methods, including credit and debit cards.
- Do you offer international shipping?
Yes, we offer international shipping. You can choose different shipping methods at checkout; shipping costs will be calculated based on the destination and package weight.
- Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible after placing your order. In most cases, we will try our best to accommodate your request if your order has not yet shipped.
- How long does shipping usually take?
Domestic orders in the US typically arrive within 3-7 business days; international orders may take 7-21 business days depending on the destination.
- How to return or exchange an item?
If you are not satisfied with your purchase of the suitcase, you can request a return or exchange within 7 days of receiving the item. Please ensure the suitcase is in its original unused condition and has all tags attached. For detailed return procedures, please refer to our Returns Policy page.
- How to contact customer service?
If you have any questions or need assistance, please contact us through the following methods:
Tel: +1 (404) 795-3858
Email: aprilallen@voyageoonline.com
We will get back to you as soon as possible.