At Voyageo LLC, we value customer satisfaction and are committed to providing you with high-quality products. If you are not satisfied with your purchase, our refund and return policy is designed to ensure you can easily return or exchange your item.
- Refund and Return Deadline
Return Request: You may request a refund or return within 7 days of receiving the item. Requests submitted after this period will not be accepted. - Return Conditions
Returned items must be in their original condition, unused, and with all original labels and packaging.
Proof of purchase (such as a receipt or order confirmation email) is required to process your return request.
- Return Process
Contact Customer Service: If you wish to return an item, please contact our customer service team with the item you wish to return and its order number:
Email: aprilallen@voyageoonline.com
Phone: +1 (404) 795-3858
Obtain Return Authorization: Our customer service team will provide you with return authorization and detailed return instructions, including the return address.
Returning Goods: Please return the goods to the address we designate. You will be responsible for the return shipping costs. To ensure smooth processing, please ensure the package is properly packaged and we recommend using a trackable shipping service.
- Refund Processing: After receiving the returned goods, we will process your refund within 5-7 business days. The refund will be returned to your original payment method.
Please note that processing time may vary depending on the payment method and bank, and it may take additional time for it to appear in your account.
- Exceptions: The following items are not eligible for returns and refunds:
Any opened or used suitcases
Products beyond the return period
- Exchange Policy: Currently, we do not offer exchanges. If you wish to exchange an item, please follow the refund process and then place a new order for the desired new item.
- Contact Us: For any questions regarding our refund and return policy, please feel free to contact us. Our customer service team is ready to assist you.
Email: aprilallen@voyageoonline.com
Phone: +1 (404) 795-3858
Address: 1018 Adams Lake Blvd SE
Atlanta, GA 30339
Thank you for choosing Voyageo LLC. We look forward to providing you with excellent service and products!